Builders at heart
It all starts with building a relationship with the customer. Because we truly believe that communication is the first step towards an excellent product and a satisfied customer. That’s why we involve the customer in the project or the assignment.
Together we discuss the assignment, the execution, the cost and the progress.
We’re also completely transparent in our production process. Every customer is more than welcome to visit our workshop, to experience first hand how an assignment is being handled or how a piece of furniture is being made.
We don’t do cheap, because we firmly believe in our craft and the quality of our work. We know from experience that cutting excessively on materials, labor and execution never leads to satisfied customers. And so we talk to our customers about the cost of the project and the different parts of our quotes and estimates. This is how we build a long-term relationship with our customers.
We love our job and we are quite involved. It’s the reason why we really include our customer, why we give a full warranty on our products and why we listen and act whenever our customer isn’t completely satisfied.